Refund Policy

Last updated: June 2026  ·  Picela (Pvt) Ltd

Overview

IdeaHub uses an escrow system specifically designed to protect both Buyers and Creators. Funds are only released to the Creator after the Buyer confirms receipt. This is your primary protection — please do not confirm receipt until you are satisfied.

This Refund Policy applies to all transactions made through IdeaHub (ideahub.it.com), operated by Picela (Pvt) Ltd. By making a purchase, you agree to this policy.

Escrow Protection

All idea and patent purchases on IdeaHub are held in escrow until:

  1. The Creator delivers the agreed materials, IP transfer documents, or other deliverables.
  2. The Buyer confirms receipt and satisfaction.

Until you confirm as a Buyer, funds remain in escrow and can be disputed. Do not confirm receipt unless you are satisfied with what you received.

Escrow funds are automatically released to the Creator if neither confirmation nor dispute is raised within 30 days of delivery notification.

When Refunds Are Available

✅ Eligible for Refund

  • Creator fails to deliver within the agreed timeframe
  • Delivered materials are fundamentally different from the listing description
  • Creator is found to have misrepresented ownership of the idea or patent
  • Transaction is cancelled before delivery begins
  • Technical error resulted in duplicate payment
  • Creator account is terminated by IdeaHub for fraud

❌ Not Eligible for Refund

  • Buyer confirmed receipt and later changed their mind
  • Idea did not generate expected commercial results
  • Buyer found a similar idea elsewhere after purchase
  • Subjective dissatisfaction after confirmation
  • Platform fees (non-refundable in all cases)
  • Disputes raised after the 30-day escrow window

Service Provider Fees

Fees paid to Patent Attorneys, Virtual Managers, or other Service Providers are subject to the individual service agreement between the Buyer and the Service Provider.

IdeaHub does not guarantee the outcome of any legal, management, or advisory service. Refund disputes for service fees must be raised within 14 days of service completion.

Platform Fees

IdeaHub's platform fees (charged as a percentage of each transaction) are non-refundable in all circumstances, including in cases where a transaction is subsequently refunded to the Buyer. These fees cover the operational costs of the Platform.

How to Request a Refund

1

Raise a Dispute Before Confirming

If you are not satisfied with delivery, do not click "Confirm Receipt". Instead, contact the Creator through the in-platform messaging system to resolve the issue.

2

Contact IdeaHub Support

If you cannot resolve the issue with the Creator, email us at support@ideahub.it.com with your transaction ID, a description of the issue, and any supporting evidence.

3

Review Period

We will review your request within 5 business days. We may contact both parties for additional information. Our decision is final.

4

Refund Processing

Approved refunds are returned to the original PayPal account within 5–10 business days. Processing times may vary depending on PayPal and your bank.

Chargebacks

We strongly encourage you to contact us before initiating a chargeback with PayPal or your bank. Chargebacks that are later found to be unjustified may result in account suspension and recovery of funds plus a chargeback fee.

We will always cooperate with legitimate chargeback disputes and provide PayPal with full transaction records.

Contact Us

For refund requests or payment disputes: